Are you looking to use the services provided by MSM, either riding, driving or instructing?
Then you will need to read and agree to these terms and conditions and all other terms, policies and documents outlined
on this page.
If you're looking for more general information regarding us or the services we provide, please drop us an email at
mikemoon40@hotmail.com
MSM branded products (together “ MSM ”) (referred to as “us”, “we”, “our” or "MSM" as the context may require) are provided by MSM, a company registered in England registered address at: MSM, Hull Karting, Poorhouse Lane, Hull, HU9 5HE What we do We offer independent information regarding motorcycle training in the United Kingdom so that you are able to:
We provide motorcycle training courses which are DVSA approved.
By signing up to these terms and by using any of our services you agree to comply with our website terms and conditions. make a purchase and be introduced to MSM a DVSA approved motorcycle training school referred to on our site or apps.
We are committed to making sure that MSM, our products and services are secure and free from bugs or viruses, but we make no guarantee that this will be case. You are responsible for ensuring that your information technology, computer, its programmes and platform are secure in order to access MSM and our services. You should use your own virus protection software. We assume no responsibility and shall not be liable for any loss or damage caused by a virus, or other technologically harmful material that may infect your computer or other equipment or website terms and conditions er property on account of your access to, use of, or browsing of MSM or any website linked to it. Please read our for more information regarding your responsibilities here.
By signing up to these terms and by using any of our services you agree to comply with our privacy policy and in particular to the following:
As MSM we offer a platform to introduce Learners, and to facilitate the payment of motorcycle lessons. These motorcycle
lessons can only be purchased on www.msm-motorcycle-training-cbt-hull.co.uk Rideto
We reserve the right, where we believe necessary, to undertake all reasonable action to protect ourselves against fraud,
suspicious or invalid redemptions, including but not limited to seeking further verification as to the identity of a
customer.
What we offer:
You must provide current, complete and accurate information and ensure that any information you provide is kept updated
at all times.
Your payment details will be charged the full amount when you complete your purchase
Following your permission, you agree to allow MSM to take further payment in the case of price difference when altering
bookings where there is a change in price.
For cancellations of all courses a £25 administration fee will apply. This will be automatically deducted when any
refund (if applicable is due).
For course date changes or any other amendments to a confirmed course booking, a £25 administration fee will apply. This
fee will be applied with your permission to your payment method provided before the amendment is made.
We do not store credit card details nor do we share customer details with any third parties, other than those third
parties including.
All information you provide to us will be treated as confidential and used in accordance with our privacypolicy. No
information will be shared with any other company or third party organisation other than those third parties you have
consented to sharing your personal information with under and in accordance with our privacy policy.
Our pricing is controlled by a number of factors, including (not all are listed here): demand, average market pricing, and transmission. We aim for our pricing to be as fair and as accurate as possible, but it is subject to change at any time and we do not offer any guarantee to hold or to honour a quote, unless otherwise stated.
If you wish to cancel your course for any reason, you MUST provide MSM with a minimum of 5 (five) full working days written notice before the start of your course. Cancellations made with less than 5 (five) full working days will result in the loss of your entire paid fees and no refund will be made or will be possible. To avoid doubt working days are Monday to Friday 9am to 6pm excluding Bank Holidays. Orders placed less than 5 clear working days ahead of the training are subject to these terms.You will not be able to cancel an order once placed IF less than 5 working days ahead of the training date. All cancellations are subject to an administration fee of £25, deducted from any refund issued.
If you wish to cancel your course for any reason, you MUST provide MSM a minimum of 12 (12) full working days written
notice before the start of your course. Cancellations made after or within 12 full working days will result in the loss
of your entire paid fees and no refund will be made or will be possible. To avoid doubt working days are Monday to
Friday 9am to 6pm excluding Bank Holidays. Cancellations made in writing more than 12 working days in advance of
training will be refunded minus a £25 administration fee within 7 - 10 working days via the same way you paid.
All cancellations must be made by email directly to MSM at mikemoon40@hotmail.com. We DO NOT accept voicemail, web chat
or text messages as notification of cancellations or any other form of indirect contact including at our registered
office address.
MSM may cancel their training courses for any reason they deem fit including in adverse weather conditions that make the
training unsafe to proceed. Prior notification will be given to you by us as soon as possible and subject to our having
been notified of any cancellations by the DVSA. However we will not be liable to you for any losses incurred or suffered
by you as a result of the cancellation of any training courses where we have not been given sufficient notice of
cancellation.
If you wish to rebook or amend your course booking for any reason, you must provide a minimum of 5 (five) full working days written notice (12 full working days notice in case of Full Motorcycle Licence Courses) before your course starts. Any rebooking or amendment requests after or within the 5 (five) full working days (or the 12 full working days written notice for Full Motorcycle Licence Courses) from the start date of the course will result in a loss of fees paid and no refund will be made nor will be possible. To avoid doubt working days are Monday to Friday 9am to 6pm. For course amendments made more than 5 full working days in advance or 12 working days for full licence courses, a £25 administration fee will be charged. Amendments subject to the administration fee include but not limited to; bike hire, course dates, rider details, course type, training location. The administration fee must be paid before an amendment is made to a booking.
Refunds can be requested 5 (five) full working days before the start date of the course (or 12 full working days notice
in case of Full Motorcycle Licence Courses). If you wish to cancel your course and receive a refund you must provide at
least 5 (five) full working days written notice prior to the start of that course (or 12 full working days' notice in
case of Full Motorcycle Licence Courses) and you MUST also provide us with the booking confirmation receipt. All
cancellations, order amendments and refunds are subject to a £25 administration fee automatically deducted from any
refund requested.
We will NOT offer nor be liable to offer a refund unless a valid receipt can be provided.
However, we reserve the right to refuse a refund if no proof of purchase can be provided in which event we will not be
liable nor responsible for any loss you may suffer as a result of the loss of fees paid and our refusal to provide a
refund to you. Refunds may take up to 10 working days to credit back to your bank account.
At MSM we take complaints about our website, staff and Partner Schools very seriously. If you are not satisfied with any part of your experience with us, please follow this process for raising a formal complaint: To make a complaint please send an email with your name, booking reference number and details of the complaint to mikemoon40@hotmail.com. Please include all relevant details about your complaint and please include any names if needed, any complaint will be anonymous before information passed on. Please note we cannot take any complaints by telephone as we need a written record of all complaints.
When you've made your complaint we will send you an email to let you know this has been received. Our complaints process has two stages:
All courses are conducted in English, you must be able to understand and communicate in English to a clear and safe standard as deemed by the instructor in order to attend and complete your training. The reason being is for your safety and others around you, the instructor needs to be able to communicate clearly with you in order to train you and keep you safe. Failure to meet this requirement at any time will result in your course will being terminated and will result in the loss of your entire paid fees and no refund will be made or will be possible. The instructors decision is final when it comes to the assessment of your communication and ability to follow instructions in English.
On the day of your training, you must hold and be in possession of a valid UK driving or provisional licence. It must be
produced to your trainer upon registration of the course. You must also provide your National Insurance Number. This may
be required to perform a licence check.
No other forms of licence or identification will be or are acceptable. Only the original licence is acceptable, no
copies or paper counterparts will be accepted. It is your responsibility to bring these documents to all training
sessions that you attend with the Partner Training School . In failing to do so, training may be terminated for that day
and fees for that day will be lost. This may impact on your course and in your losing the entire course fees. Under no
circumstances will we be responsible or liable to you for any such loss incurred by you.
EU licence must be accompanied with UK counterpart licence number and photo identification (such as a valid passport) .
Licences must not be on or past the expiry date on day of training and you cannot have more than 5 penalty points on any
given licence.
It is your responsibility to make sure that the licence is valid and up to date before any formal training course can
commence. Details of how to check if your licence is valid and up to date are available on the GOV website.
You must attend all the scheduled days of training in full. Attendance requires you to attend on time so please allow
for traffic and transport issues. As the courses are regulated by the DVSA and have a set syllabus they cannot be
delayed or postponed for an individual. Late attendance (arriving after the start time of your training/course) may lead
to you missing your session and your fees being forfeited. Under no circumstances will we be responsible or liable to
you for any such losses incurred or the forfeiture of any fees by you. You cannot join the course once it has started as
you must complete each part of the course by law.
We cannot offer, nor will be responsible or liable to you in relation to, refunds or compensation for missed training
sessions or tests. If you do not attend elements of your time-tabled training, your course may be terminated and your
continued ability to attend cancelled with no refund. Under no circumstances will we be responsible or liable to you for
any such loss incurred by you. Courses are sold as a whole and we cannot offer refunds for part elements not attended..
Under no circumstances will we be responsible or liable to you for any loss incurred by you as a result of any
non-refund of any fees paid by you for courses you do not attend or are late for.
It is the instructor's role to teach all students to the best of their ability but it is also the student's
responsibility to take on the role to learn. If you decide to end your training during your course and not continue
training as instructed this will result in the loss of your entire paid fees and no refund will be made or will be
possible.
Illness including Covid-19 - Failure to attend a booked course due to any form of illness will be subject to our
standard terms of booking and no exception will be provided. Cancellations due to illness made with less than 5 (five)
full working days will result in the loss of your entire paid fees and no refund will be made or will be possible. To
avoid doubt working days are Monday to Friday 9am to 6pm excluding Bank Holidays. Orders placed less than 5 clear
working days ahead of the training are subject to these terms.You will not be able to cancel an order once placed (for
any reason including illness) IF less than 5 working days ahead of the training date.
Trainees taking part in any training courses must wear suitable clothing that offers reasonable protection. Wear layers that will keep you warm when it is cold and take a layer off when it is warm. We understand you may be new to biking and may not yet have your own motorcycle equipment. However, following the outbreak of Covid-19 we strongly recommend you bring your own CE approved motorcycle equipment, including helmet, gloves, jacket, boots and think denim jeans. If you do not yet have proper motorcycle trousers and motorcycle boots, as an alternative, on the day of your training, you must be wearing at least thick denim trousers with no rips or tears and hiking boots. Please note that MSM does not accept trainers, tracksuit bottoms, sandals or shorts as you would be at risk of a serious injury. If clothing worn is viewed as inappropriate and unsafe by the training School you may be asked to rebook the training course at an additional cost. Under no circumstances will we be responsible or liable to you for any such loss incurred by you in these circumstances.
It is a basic course requirement that all riders must be able to ride an adult size bicycle confidently and safely on the road prior to undergoing any form of motorcycle training course. The training courses provided are not designed to teach basic balance and control skills and are therefore a pre-requisite to taking any form of motorcycle training. If at any point during a motorcycle training course, the instructor believes the skill and progress being made is not safe and sufficient and due to a lack of balance and control which should be practiced on an adult sized bicycle, this will result in the instructor terminating your training course and will result in the loss of your entire paid fees and no refund will be made or due.
The DVSA has strict rules for driver and motorcycle training, and it is part of their requirements (and the UK law) that you meet the minimum legal eye sight requirements at all times. They have devised a simple test for this, which is to read a registration plate (number plate) from 20.5 metres away (with, or without glasses or corrective eyewear). Failing to read this will result in the instructor terminating your training course will result in the loss of your entire paid fees and no refund will be made or will be possible.
Compulsory Basic Training ( CBT ) can only be provided by an Approved Authorised Training Body ( ATB ). All Partner Training Schools are DVSA approved training bodies. As such, all training courses carried out by them are governed by the DVSA. Further details of the accreditation and requirements which need to be met to become a DVSA approved motorcycle training school can be found at the GOV.UK website.
All attendees attending training courses will be required to agree to follow the instruction and guidance of the appointed registered trainer for the purpose of Compulsory Basic Training. IF you fail to follow the necessary requirements or DO NOT respond to training will have your training course terminated. Under no circumstances will we be responsible or liable to you for any such loss incurred by you. If you are a complete beginner/novice in relation to riding a motorcycle/scooter and if your EXPECTATION is to complete your CBT in one day, then we strongly suggest you start with a Beginners Course (commonly known as ITM - Introduction to Motorcycling) or at least 1-2 hours of Private Motorcycling Lessons prior to your CBT.
All students on CBT courses must sign a disclaimer provided by the training School before any on-road training can commence. You must confirm that you are satisfied with the training you have received so far and as a result feel sufficiently competent to proceed with the next element of your CBT involving a minimum of two hours riding on the public highway. You must be able to confirm that you feel sufficiently competent to conduct the training on the public highway in the weather conditions prevailing at the time and that the motorcycle/scooter that your riding is suitable for you. Students who are declared not be safe to continue to the on-road training will be asked to finish the course and return for further training. Further training will be required to be booked in and paid for, usually at a discounted rate. It is at the instructors sole discretion how much training is required for the Student to safely progress to on-road training and CBT completion. Failure to sign this declaration will result in the course being unable to continue as the on-road element will be incomplete; you will need to book more onsite training.
You have an option to do your CBT either on a manual (geared) or automatic motorbike. However, as a road safety organisation it is the Partner Training School's job to ensure the safety of both trainees and the general public. To learn to ride a manual (geared) motorcycle is no easy task; even if you are an experienced car driver, a motorcycle is a completely different vehicle, which in turn, requires you to perform a range of unique skills such as balance, throttle control, higher levels of concentration, ability to deal with the exposure to varying weather conditions and wind, combination of foot and hand controls, etc. Thus, if you are a learner, with no previous recent experience on a manual bike, and if your expectation is to complete your CBT on the same day, we highly recommend you to do your CBT on an automatic bike; followed by a Gear Conversion Course to learn to ride a manual bike.
If you are in control of one of a Partner Training School's motorcycles or scooters you take full responsibility for any violations regarding road traffic laws caused by you when riding on the public highway. Relevant details will be passed to the appropriate authorities if requested. You will be informed of the offence. Under no circumstances will we be responsible or liable to you in this regard.
If at any time you show an unsuitable attitude, or demonstrate unacceptable risk-taking or failure to comply with an instruction that endangers yourself or others on the road, the Partner Training School reserves the right to immediately terminate training and to forfeit all fees paid to them and paid to us. Under no circumstances will we be responsible or liable to you for any such loss incurred by you. The training School instructor as a licenced DVSA assessor has the final decision in this matter. Additional training at the Partner Training School's discretion will be arranged at your full expense. Under no circumstances will we be responsible or liable to you for any such loss incurred by you. Any inappropriate behaviour displayed by the client while taking part in any training course, could lead to the training being terminated and may also lead to relevant authorities being notified. Any abuse towards a Training School instructors staff or other clients will not be tolerated on any level. If any suspected use of alcohol or illegal substances is indicated or used on site that will endanger yourself, or others will result in termination of the training course with immediate effect with no refund of fees paid being provided. Under no circumstances will we be responsible or liable to you for any such loss incurred by you. Any illegal or inappropriate behaviour will simply not be tolerated.
Any vehicles supplied by you for use on any training courses conducted by MSM Training School will not be covered by their insurance policy. It is your responsibility to ensure that you have appropriate insurance in place. Responsibility is with you to ensure that your vehicle is in a roadworthy condition and meets the relevant legal requirements. “L” plates must be clearly displayed front and rear. The vehicle must also be properly taxed. A valid MOT certificate must be shown to the MSM Training School trainer at the start of the course. A valid insurance cover note must be shown. A Vehicle Log Book (V5) must be produced. The trainer will check all relevant paperwork and check the motorcycle is in a safe and appropriate condition to commence your training.
In the unlikely event of an accident, or loss or damage to your personal effects, you acknowledge and agree that neither us nor the Partner Training School will not be liable for nor responsible for any direct or indirect loss, damage or injury arising from or in connection with any such accident, loss or damage.
Please note that the terms below are only applicable if you are hiring a bike from MSM Training School for purposes of doing your course.
The hirer shall be liable, as if the owner of the motorcycle, in respect of any:
The motorcycle is at all times covered by the MSM Training School's Third Party Only insurance policy, the terms of
which are available for inspection by the hirer at the MSM Training School training centre.
The hirer, shall, however, remain liable for any loss or damage to the motorcycle as a result of any accident, collision
and any act of negligence of the hirer.
The hirer also shall remain liable for any loss or damage to a third party as a result of the wilful act or negligence
of the hirer, or any breach of the terms of the insurance policy and shall indemnify the MSM Training School from any
third party claim, whether consequential or otherwise, which arises there from.
Moreover, from the moment you are assigned a bike (scooter or motorcycle) by your instructor, it becomes your
responsibility forthrightly, without the need of signing/accepting any further documentation. Thus, this agreement acts
as a provision of a hire agreement.
We will be and are under no circumstance liable nor responsible for the quality of training, equipment, customer
behaviour, insurance or any other event which takes place during the motorcycle training or any loss or damage suffered
or incurred by you.
By accepting these terms, and by making your booking through our site, MSM you agree to the above terms and agree to the
terms and conditions of MSM Training School.
Likewise, by making a booking with us you are accepting our Terms & Conditions of booking and our terms in relation to
using our website.
Please make your MSM Training School trainer aware if you are taking any medication or have any medical conditions that could affect your ability to ride a motorcycle/scooter before commencing your course. MSM you agree to these terms.